Data Privacy Policy

RionLab Philippines Incorporation ("RionLab", "we", "us") respects your privacy and is committed to protecting your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission. This policy explains how we collect, use, store, and protect the personal data you provide through this website.

1. Personal Data We Collect

When you send us an inquiry through our contact form, we collect:

• Full name
• Company name
• Business email address
• Phone number (optional)
• Inquiry type and the contents of your message
• The date and time you gave your consent and submitted the form

Like most websites, our servers also automatically record technical information such as your IP address, browser type, and the pages you request, for security and troubleshooting purposes.

2. How We Use Your Personal Data

We process your personal data only for the following purposes:

• To respond to your inquiry and communicate with you about our services;
• To send you an email acknowledging receipt of your inquiry;
• To keep a record of business inquiries and follow-ups; and
• To protect our website against spam, abuse, and security threats.

We do not sell your personal data, and we do not use it for marketing unrelated to your inquiry without your separate consent.

3. Legal Basis for Processing

We process your personal data on the basis of the consent you give by ticking the consent box on our contact form, and as necessary to respond to your request prior to entering into a business relationship with you.

4. Sharing and Disclosure

Your personal data may be accessed only by:

• Authorized RionLab personnel who handle your inquiry;
• Our main branch in Japan, where your inquiry requires their involvement; and
• Service providers that host our website and deliver our email, and Google reCAPTCHA, which we use to protect our website from spam and abuse. These providers process data on our behalf and are bound to protect it.

We may also disclose personal data when required by law, court order, or a lawful request of a government authority.

5. Retention

We keep your personal data only for as long as necessary to fulfill the purposes described above, or as required by applicable law. When it is no longer needed, it is securely deleted or anonymized.

6. Security

We implement reasonable organizational, physical, and technical measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including encrypted (HTTPS) transmission and restricted access to stored inquiries.

7. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the right to:

• Be informed of how your personal data is processed;
• Access your personal data;
• Object to processing, and withdraw your consent at any time;
• Have inaccurate or incomplete data corrected;
• Have your data erased or blocked, where applicable;
• Obtain a copy of your data in a portable format;
• Be indemnified for damages due to unlawful processing; and
• File a complaint with the National Privacy Commission.

Withdrawing your consent does not affect processing that was lawfully carried out before the withdrawal.

8. Cookies

Our website uses cookies that are strictly necessary for it to function securely, such as a session cookie and a security token that protects our forms. Google reCAPTCHA may also set cookies to distinguish humans from automated traffic. We do not use advertising cookies.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on this page with its "Last updated" date.

10. Contact Us

For questions about this policy, or to exercise your rights as a data subject, please contact our Data Protection Officer:

RionLab Philippines Incorporation
Attn: Data Protection Officer
3F LTA Building, 118 Perea St., Legazpi Village, Makati City
Email: info@rion-lab.ph